Stop refund abuse.
Win chargebacks.
Some buyers finish your course or grab your files, then claim the money back. RefundSheriff scores every refund and chargeback for abuse, catches the repeat offenders draining your store, and builds the evidence to win the dispute. Made for the $29 product, not the enterprise checkout.
Or explore the live demo on sample data. The real product reads your Stripe account, read only and no code.
Risk verdictOrder #o_1001Dana Whitlock
“Didn’t have time to go through it, please refund.”
- 14 prior refunds on this accountHigh
- 22 linked accounts share a card fingerprintHigh
- 3Finished 9 of 10 lessons before the requestHigh
- 4$98 refunded in the last 60 daysMed
Recommended action
Hold the refund. Strong abuse pattern, send to manual review.
Built exclusively for
StripeConnects to your own Stripe account, whether you sell direct or through Thinkific, Memberful, Podia, or any custom checkout that runs on your Stripe.
The problem
Your refund policy is being read as an instruction manual.
Friendly fraud is when a buyer takes the product, then claims the money back. For digital sellers it quietly adds up to more than stolen cards do. The tools built to stop it cost four figures a month and assume you ship physical goods, so indie sellers just eat the loss. A course finished and refunded. A template downloaded and charged back. One person running the same move across five email addresses.
And when a chargeback lands, you have about a week to respond with evidence you have never organized. So most sellers don’t bother, and the bank sides with the cardholder by default.
of chargebacks are friendly fraud, not real fraud: disputes a buyer could have settled with you directly.
to submit chargeback evidence before the case auto-closes against you.
in dispute fees you lose on every chargeback, on top of the refund itself.
to build the evidence packet that used to cost you an hour you didn’t have.
How it works
From “refund requested” to “dispute won” in three steps.
Score every request
Every refund and chargeback gets a 0 to 100 risk score built from five signals: refund history, dollar velocity, linked accounts, how much of the product they used, and timing. You see abuse, not just a request.
Flag the repeat offenders
RefundSheriff connects the dots across orders and card fingerprints, catching the buyer running the same refund across several email addresses before they cost you again.
Build the evidence packet
One click builds a ready-to-submit packet: purchase proof, the moment they accepted your terms, the full access log, and a drafted rebuttal, formatted for your processor’s dispute form.
Who it’s for
If you sell digital products on Stripe, it’s built for you.
Course creators
Cohort programs and self-paced courses, on your own Stripe or through Thinkific, Podia, and Teachable.
Digital product shops
Templates, presets, design files, plugins, and one-off downloads.
SaaS & subscriptions
Recurring apps where chargebacks quietly eat into your MRR.
Memberships & communities
Paid communities and membership sites running on your Stripe.
Coaches & info products
Coaching packages, workshops, and the info products you sell direct.
Paid newsletters & content
Gated content and paid newsletters charged through Stripe.
The one requirement: you take payment through your own Stripe account, directly or through a platform that runs on it. RefundSheriff is not built for physical-goods stores, or for sellers on a merchant of record like Lemon Squeezy, Paddle, or Gumroad, where the platform handles disputes for you.
The evidence packet
The dispute file your processor actually wants, written for you.
When a chargeback opens, RefundSheriff turns the order into a numbered, document style packet that maps to what card networks weigh: that the customer bought it, agreed to your terms, received it, and used it. Print it, export it, or paste the rebuttal straight into the dispute form.
- 1Proof of purchase. Order, amount, provider, billing country, and account age.
- 2Terms accepted. The exact moment and IP the buyer agreed to your refund policy.
- 3Access and delivery log. Logins, downloads, and product usage, captured from your app with a short snippet.
- 4Drafted rebuttal. A statement your processor will accept, written from the facts of this order.
Evidence Packet
EV-O_1102-R_5002
1. Proof of purchase
- Order o_1102 via Stripe.
- Charged $89.00 on Jun 18, 2026.
2. Terms accepted at checkout
- Accepted Jun 18, 2026 at 20:14 from IP 82.16.4.201.
3. Proof of access and delivery
- Jun 18, 20:18 · Downloaded design-system.fig.
Why I’m building this
I watched good sellers quietly eat the losses. So I’m fixing it.
Refund abuse is the tax nobody talks about. A buyer finishes your course or downloads your files, then claims the money back, and you swallow it. The tools that fight this cost four figures a month and were made for stores shipping boxes, not for someone selling a $29 product on Stripe.
So I’m building the version we actually need: clear risk scores, repeat offender detection, and chargeback evidence you can submit in one click. RefundSheriff is opening to a small first group of Stripe sellers. If this is your problem too, leave your email and you’ll be first in.
Pricing
One won dispute pays for the year.
Plans start at $19/mo, with scoring on every order, serial refunder detection, and unlimited evidence packets on every tier. You only pay more as your sales volume grows.
- How is this different from Stripe Radar or my processor’s fraud tools?
- Radar scores the payment at checkout to block stolen cards. RefundSheriff scores what happens after the sale: the refunds and chargebacks where friendly fraud actually lives. It catches the buyer who pays with a real card, takes the product, then disputes the charge.
- Will it auto-deny refunds for me?
- No. RefundSheriff only recommends. It never touches a customer’s money on its own. You set the thresholds, and every request arrives with a score, the signals behind it, and a suggested action. You stay in control.
- Do I need to write any code?
- No. You connect your Stripe account through Stripe’s standard sign-in, and RefundSheriff reads your charges, customers, and disputes. It is read only, so it can never move money. To prove product access in a dispute, you add a short usage snippet to your site or app. This demo runs on sample data so you can explore the whole flow offline.
- What goes into an evidence packet?
- Proof of purchase, the terms-accepted timestamp and IP, your full post-purchase access log, the customer’s stated reason, and a drafted rebuttal, laid out as a numbered document you can print, export, or paste into the dispute form.
- Is a high score proof of fraud?
- It is a flag, not a verdict. A high score means the request shares patterns with abuse we have seen: many refunds, linked accounts, heavy usage before the ask. Plenty of high scoring requests are still genuine, so use the signals to decide. Don’t outsource the judgment.
Keep the money you already earned.
RefundSheriff is opening to a small first group of Stripe sellers. Join the early access list and you’ll be first in when it launches. Or explore the live demo right now.